JyJili privacy policy Bangladesh

This JyJili privacy policy Bangladesh explains how we collect, use, store, share, and protect your personal data when you use our online casino and sports betting services in Bangladesh. It also describes your choices and rights, including how to manage marketing preferences and cookies. For rules on account use and gameplay, please review Terms of Service and Disclaimer alongside this policy. If you want to access your account or change details, use Login. By using our site or app, you confirm you have read and understood this policy and agree to our processing where required.

1. Scope and data controller

We are the operator and data controller for the personal data processed through this platform, meaning we decide why and how your personal data is processed. This policy covers personal data collected when you register, verify your identity, deposit or withdraw funds in ৳, place bets, use customer support, or browse our pages. It applies to our website, mobile experiences, and related services we provide. It does not cover third-party websites you may access via external links. Where third parties act as separate controllers, their privacy notices apply.

2. Personal data we collect

We collect only the personal data needed to provide an online casino and sports betting service, meet legal obligations, and keep the platform secure. Account data may include your name, date of birth, username, password, contact details, and account settings. KYC data may include identity documents, selfies or liveness checks, proof of address, and verification results. Payment data may include deposit and withdrawal records, payment identifiers, and limited payment instrument details (we do not store full card data where a payment provider handles it). We also collect technical logs such as IP address, device identifiers, browser type, timestamps, and activity history.

3. How we use your data

We use your personal data to create and administer your account, process deposits and withdrawals, settle bets, and provide customer support. We use KYC and security checks to confirm you are 18+, prevent duplicate accounts, and reduce fraud, chargebacks, and account takeover. We also use data to comply with legal and regulatory duties in Bangladesh, including responding to lawful requests from competent authorities. Where you give consent, we use your contact details and cookie identifiers to send marketing messages and personalize offers, and you can withdraw consent at any time through account settings or support.

4. Legal bases for processing

We process personal data under one or more legal bases depending on the purpose. Contract performance applies when we need data to register you, provide betting and casino services, process payments, and handle support. Legal obligation applies when we must verify identity, keep required records, and respond to lawful requests. Legitimate interests apply when we secure our systems, prevent fraud, improve service reliability, and defend legal claims, while balancing these interests against your rights. Consent applies for optional marketing communications and non-essential cookies, and you can withdraw consent without affecting core service access.

5. Data sharing and disclosures

We share personal data only when necessary to operate the service, meet compliance requirements, or protect users and the platform. We may share data with payment processors and banking partners to complete deposits and withdrawals, with identity verification and fraud-prevention vendors to conduct KYC and risk checks, and with hosting, analytics, and customer support providers under confidentiality and security obligations. We may disclose information to the local gambling regulator and competent authorities in Bangladesh when legally required or to prevent crime and fraud. We do not sell personal data to third parties for their independent marketing.

6. International transfers safeguards

Some of our vetted service providers may process or store data on infrastructure located outside Bangladesh, for example for secure hosting, identity verification tooling, or support systems. When personal data is transferred internationally, we apply safeguards designed to keep protections consistent with this policy, such as contractual confidentiality terms, access restrictions, and security controls. We also limit the data shared to what is necessary for the task and require providers to notify us of security incidents affecting our data. You can contact us to request more information about applicable safeguards for transfers.

7. Cookies and tracking choices

We use cookies and similar technologies to keep the site working, remember preferences, understand performance, and support marketing where permitted. Essential cookies are required for core functions such as authentication, session management, and security, and they cannot be disabled without impacting service. Performance cookies help us understand usage patterns and improve stability. Functional cookies remember preferences like language and display settings. Marketing cookies may be used to measure campaigns and show relevant messages where you have provided consent. You can manage cookie preferences through your browser settings and, where available, our consent controls.

8. Data security measures

We apply administrative, technical, and physical safeguards designed to protect personal data from loss, misuse, unauthorized access, alteration, or disclosure. Measures may include encryption in transit, secure storage practices, role-based access controls, multi-factor authentication for internal access where appropriate, monitoring for suspicious activity, and audit logging. We restrict access to personal data to trained staff and vetted service providers who need it to perform their duties. No system is risk-free, but we continuously review controls, patch critical systems, and investigate alerts to reduce the likelihood and impact of incidents.

9. Data retention and deletion

We retain personal data only for as long as necessary for the purposes described in this policy, including to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the data type and reason for processing, such as account administration, transaction records, KYC evidence, fraud prevention, and complaint handling. When data is no longer required, we delete it or anonymize it so it can no longer be linked to you. If you request deletion, we will act where permitted, but we may need to keep certain records to comply with legal obligations or protect our legitimate interests.

10. Your privacy rights in practice

You may have rights to request access to your personal data, correct inaccurate or incomplete data, request deletion, object to certain processing, and request portability of data you provided, subject to applicable law and verification of your identity. You may also request restriction of processing in certain circumstances, for example while a dispute about accuracy is resolved. To exercise rights, contact our privacy team and specify your request; we may ask for additional information to confirm you are the account holder. You may also complain to the relevant data-protection authority in Bangladesh if you believe your rights are infringed.

11. Responsible gambling and minors

Our services are intended for adults only and we do not knowingly collect personal data from minors. You must be 18+ to register and use this platform, and we use KYC and age verification measures to enforce this requirement. Where we suspect an underage user, we may suspend the account, request additional proof, and take steps to remove data where legally permitted. We also process certain data to support responsible gambling, such as limit settings, self-exclusion requests, and risk indicators that help us identify potentially harmful play patterns. Gambling involves financial risk, so please play responsibly and seek help if needed.

12. Contact and support channel

To ask questions about this policy, request a copy of your personal data, update your details, withdraw marketing consent, or raise a concern about data security, contact our privacy and support team through the official support channels available on the site. For faster handling, include your registered contact details, your username, and a clear description of your request. We may need to verify your identity before completing certain requests, especially those involving KYC, withdrawals, or account changes. You can also review product areas like Sports and Casino for service-specific settings that affect data use.